WOULD LIKE TO WELCOMING OUR GUESTS BACK ON OUR TOURS
WE ARE COMMITTED TO YOUR WELL-BEING
We have all adapted to this new world, where it’s imperative for us to take additional measures to stay healthy.
That’s why you can travel with us reassured that we have put numerous new measures in place to elevate our hygiene standards and protocols.
The health and well-being of our guests and team have always been, and always will be our priority. In this new, fast-changing Covid-19 era,
we are doing all we can to adapt to new requirements and expectations.
Here are some important new steps and procedures that we have implemented to enhance hygiene protocols, to comply
with physical distancing requirements by relevant government authorities and to give you the needed peace of mind during your travels in these new times. .L
In recognition that this business has confirmed that they have followed government and industry COVID-19 guidelines,
ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
This stamp is awarded to governments and companies around the world which have adopted health and
hygiene global standardised protocols - to ensure consumers can experience ‘Safe Travels’
Expertly Trained Driver Guides
Our Driver Guides have recently been trained in new and enhanced hygiene and physical distancing procedures. They operate an enhanced duty of care and monitor the hygiene etiquette of our guests during our trips, reacting, and advising as needed to ensure high standards are maintained. We will inform you before you travel about new protocols required in these areas, and ask that you cooperate with and heed the advice and direction of our Driver Guides while on your tour. Our Driver Guides have preventative measures in place to try and ensure your well-being and in the event that any unexpected issues arise on tour, they will activate additional protocols.
A full Team of Support 24/7
It’s not just your Driver Guide who will be taking care of you. Behind the scenes, our operations and guest support are on-call 24/7,
so you can rest assured that you’re in good hands.
Our Luxury Tour Van is sanitised before the start of your trip and have always been kept to very high standards.
Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organisation (WHO) and as required, applicable government regulations. Our Driver Guides are trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, seatbelts, seats, air-conditioning filters and overhead lockers on a daily basis.
All our guests are asked to follow hygiene practices
Recommended by the World Health Organization including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is available onboard for our guests to use throughout the day. Please bring your own hand sanitiser, washable face mask, and gloves with you, as these are required to be worn in public in some countries. Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays, and wipes are available for guest distribution on all trips.
Trusted Partners, Exceptional Standards
We are very selective in who we work with and choose to only use hotels, restaurants, ground handlers and venues that take the health and well-being of our guests as seriously as we do and agree to meet expected guidelines and specifications. We only work with establishments that we are confident will consistently adhere to our standards.
Always In The Know
Personal Responsibility – COVID-19 Warning
We have introduced these enhanced hygiene protocols – for you, our other guests and our team members. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the UK Government, senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your wellbeing.
Regular washing of hands and sanitising.
Please bring your own: Face mask: These are to be worn at all times on the coach and in public areas.
Temperature checks will be taken at the start of each day on tour. If your temperature is above 37.5 degrees you may not be permited to travel.
Maintain social distancing
You need to make the Guide aware if you develop any COVID like symptoms.
This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instructions whether physical signage or requests from our professional staff, once you are holidaying with us. In choosing to travel with Highland Explorer Tours, you voluntarily assume all risks related to exposure to COVID-19. Let’s help keep each other safe and healthy.