FAQ

The most convenient way to make a booking is online Via our We Travel Booking Site . If this is not possible you can book by telephone by calling  Lines are open from 08:00 hrs to 20:00 hrs daily  01738301573 (UK time). 

Please note that you will need to quote your credit or debit card details in order for our representative to make a booking on your behalf.

You can pay for your tour by 

• Visa  
• Mastercard 
• Credit card
• Debit card
• Apple Pay
• Pay Pal

We would recommend making your booking as soon as your travel plans are finalised. Booking early will ensure that you can travel on the departure date of your choosing. The tours featured on this website are very popular and sell out.

If you are calling from overseas please call +44 1738301573. Please note lines are open between 08:00 hrs and 20:00 hrs UK time.

Our tours are delivered by English-speaking driver-guides.

Yes, the relaxed nature of our tours makes them uniquely appropriate for children 3 and above. Children, aged 3 to 15 inclusively, will travel at the appropriate child rate on both our one-day tours and our extended tours. Unfortunately, children under the age of 3 years old are unable to travel on our tours.

We have designed our tours to ensure that there is a tour for everyone, no matter what it is that you’re interested in! If you are in any doubt, please contact us and we will be happy to recommend the tour that best suits you.

We also organise custom tours, so if you can’t find your niche with any of our scheduled tours, we can definitely help!

It is always advisable to be prepared for any weather in Scotland, so a jacket is always a good idea! A bottle of water for hydration and a camera to capture the spectacular views, and you are set to go!

It is not necessary for you to bring your own meals, as we will stop throughout the day in small towns or villages where you can purchase food; however you are more than welcome to bring along snacks or a packed lunch.

We highly recommend you take out travel insurance to have it in place for your trip to Scotland, especially if you are visiting from overseas. To purchase a policy speak to your insurance broker or undertake a search on-line. We would also suggest checking your home policy or credit card contract as many suppliers include travel insurance as part of their offering. 

Whilst there are no strenuous physical activities on our tours, we would recommend you wear comfortable clothing and all tirain footwear 

(hiking boots) , and a jacket is always advisable.

We are really sorry but we are unable to carry dogs (except guide dogs) on our tours.

We can only pick up tour passengers who have booked private tours of Scotland. These passengers can be picked up from anywhere in Scotland. All other tours offer a number of pre-arranged pick up points – just choose the pick-up point that suits you best.

Great Scottish Tours can’t delay tour departures for late arrivals, however we will always try to help you join the tour at a later stage, where possible. If this happens, any additional costs incurred will be paid by the late passenger, not Heartland Travel or any other passengers on the van.

All of our tours include transport by our  luxury tour van, and the services of a Great Scottish Tours Travel tour guide/driver. Our prices do not include entrance fees to any tourist attractions we visit on tour. Our six-and Eleven-day tour costs do not include accommodation costs – we simply book your accommodation for you and you pay the provider on arrival.

• Complimentary water
• Soft drinks
• Smidge Repellent Spray
• Smidge , Midge proof head nets
• Hand Sanatiser 
• Waterproof Ponchos
• Use Of Great scottish tours Binoculars
• Umbrella Will be on board for guests 

• Coffee Machine 
• Fridge
• Six USB Charging ports 
• Fold Away Lunch/Dinner table Side Experience
• Every seat rotates to give you a comfortable view of the sights whilst on the tour van as well as being able to share a special moment dining with a choice of our menu tiers made by our cooperate excecutive chef Graeme.
• Over Knee Blankets
• A/ C and Heating
• Room For 20kg case for all 4 passengers
• Privacy Glass 
• Sun Sheilds

We do not have a minimum number of passengers for our tours. You can book with confidence that our tours will always run.

We do not have toilet facilities on board the tour van. However, we do know Scotland well, and will let you know in plenty of time when we are approaching the next toilet stop!

Scotland’s weather is beautiful but changeable, so dress in layers that can be added to or taken away as needed. Ensure you have waterproof walking boots, a waterproof jacket, and a hat and gloves too. Even in summer, the hilltops we may explore can be both wet underfoot and breezy too.

We are sorry, but our return times cannot be guaranteed. We strive to return at the published return times, but cannot be held responsible for delays caused by traffic, weather, or any other unforeseen circumstances. If you absolutely must return by a specific time, please let us know at the time of booking your tour with us.

We recommend one reasonable sized suitcase or piece of baggage and one small carry on bag per person, up to a maximum weight of 15kg. You may find it useful to bring a small bag in which to keep your purse, a bottle of water and anything you might need during the day.

As much time as possible. We want to help you experience our beautiful country and the best way to do that is off the bus. We keep travel times to a minimum so that we can maximize the time we spend exploring castles and monuments, explaining our legends and history, and soaking up the beautiful Scottish scenery.

Tipping is not compulsory. If you'd like to recognise great service then please feel free to do so. 100% of tips are retained by our team, not the company.

We’ll be stopping at some excellent and varied restaurants en route with traditional and contemporary options to suit every palate. We’ll never tell you where you have to eat. Instead, your Guide will be on hand to give you the locals’ tips on the best hidden gems and then the choice is yours.

If you would like to have lunch on board please see our menu for prices.